Return & Refund Policy

Thank you for choosing Tonghuan Inflatables. We manufacture and export custom inflatable products for commercial projects, outdoor events, amusement parks, water parks, emergency use, advertising displays and other professional applications.

Because most of our products are custom made according to the customer’s size, color, logo, layout, structure or project requirements, our return and refund policy is different from standard retail products. Please read the following policy carefully before placing an order.

1. Custom-Made Products

Most inflatable products supplied by Tonghuan Inflatables are made to order. Once production has started, the product is manufactured according to the confirmed design, drawing, size, material, color, logo and other order details approved by the customer.

For this reason, customized products cannot be returned or refunded for reasons such as:

• Change of mind

• Wrong size or design confirmed by the customer

• Customer no longer needs the product

• Color or layout changes requested after production

• Product not suitable due to incorrect information provided by the customer

• Any non-quality-related reason

We strongly recommend that customers carefully check and confirm all product details before production begins.

2. Defective or Damaged Products

We accept returns, repairs, replacements or other after-sales solutions only when the product has a confirmed quality defect or damage caused by production, material or transportation issues.

If you receive a product with a possible defect or damage, please contact us within 7 days after delivery and provide the following information:

• Order number or invoice number

• Clear photos or videos showing the problem

• Photos of the packaging if the product was damaged during shipping

• A description of the issue and how it affects product use

After receiving the information, our team will review the case and provide a suitable solution.

3. Available Solutions

Depending on the actual situation, we may provide one or more of the following solutions:

• Technical guidance for repair or installation

• Free repair materials or accessories

• Replacement parts or components

• Partial remake of the affected part

• Product exchange for confirmed major defects

• Partial refund or full refund in special confirmed cases

The final solution will depend on the product type, defect condition, use situation and order terms.

4. Return Requirements

If a return is approved by our team, the product must meet the following conditions:

• The return request must be approved in writing before shipment

• The product must be returned with all main parts and accessories

• The product must not be intentionally damaged, misused or modified

• The product must be packed properly to avoid further damage during return shipping

• The customer must follow our return instructions

Products returned without prior written approval may not be accepted.

5. Return Shipping Cost

For confirmed quality defects caused by our production or material problems, Tonghuan Inflatables will discuss a reasonable after-sales solution with the customer, which may include repair parts, replacement components or other support.

For returns caused by customer reasons, incorrect order information, misuse, improper storage, wrong installation, unauthorized modification or non-quality-related issues, return shipping costs and related fees will be the customer’s responsibility.

International return shipping costs for large inflatable products can be high, so we usually recommend repair, replacement parts or partial remake as the preferred solution whenever possible.

6. Non-Returnable Situations

We do not accept returns or refunds in the following situations:

• Product has been used improperly

• Product has been damaged by sharp objects, fire, chemicals or incorrect storage

• Product has been modified or repaired without our approval

• Product damage is caused by incorrect installation or operation

• Product damage is caused by extreme weather, misuse or abnormal working conditions

• Normal wear and tear after use

• Customer-approved custom size, color, logo or design is later considered unsuitable

• Product is returned without prior written approval

7. Order Cancellation

Before production starts, customers may contact us to request order changes or cancellation. If raw materials, design work, printing, cutting or production preparation has already started, related costs may be deducted from any refundable amount.

Once production has started, customized orders usually cannot be cancelled.

8. Refund Processing

If a refund is approved, we will process it through the original payment method or another agreed method. Refund processing time may vary depending on the payment provider, bank or international payment channel.

Any bank charges, transaction fees or currency exchange differences may be handled according to the actual order situation and agreement between both parties.

9. Warranty and Online Support

Tonghuan Inflatables provides after-sales support for our products. Warranty terms may vary depending on product category, material, usage environment and order agreement.

We also provide long-term online technical support, including product use guidance, repair suggestions, maintenance advice and accessory support.

10. Contact Us

If you have any questions about returns, refunds, product defects or after-sales support, please contact us before returning any product.

Company: Shanghai Tonghuan Inflated Article Co., Ltd.
Brand: Tonghuan Inflatables
Website: https://www.thinflatable.com
Email: jenny@shthqm.com
Phone: +86 153 8592 1213

Address: No. 888, Jinzhang Branch Road, Zhangyan Town, Jinshan District, Shanghai 201514, China